In all the confusion with the terrible traffic jam, we did not return your survey, but wanted to let you know that everything was fabulous and the guides in Vietnam were some of the best we have had.
Linda is a travel agent in the US and has a critical eye for services and can say that your company was one of the best. Everything was just the way it should be and an extremely organized and well run company.
Again, that you for a wonderful and memorable vacation and we will not hesitate to recommend your services as well as wonderful guides that we will always remember.
Peter and Linda Parker – USA – Dec 2013
Just wanted to write and thank you again for providing us with a wonderful Vietnam experience. You are terrific and definitely a role model for women. Besides sharing the history and values of your county, you shared yourself. The Hanoi trip was equally interesting and the guide was knowledgable and had a good sense of humor. The place you chose for our lunch in Hanoi was fabulous! If you need a reference, please don\\\\\\\'t hesitate to call upon me.
Gail Weisberg – USA – Dec 2013
Just a note to tell you we had a wonderful time on all the tours. The guides were great and made the tours very interesting. Hope all is well with you and business is booming.
Keep up the good work. I miss you and feel like we are family. So if you ever have time email me and let me know how you are doing.
Thanks and Love
Jan – UK – Nov 2013
Good afternoon Thi,
After few days I found some power to get back to You with my impressions of the trip. In a few words I will try to comment all the service, it won't be very long email :)
Everything run perfect, as You promised - logo's on the tables, logo on the boat, logo in the restaurant 3nd day ( on the wall ) really nice, sometimes even in Europe we don't have something like that. Restaurants and food - really really good. Food choices - excellent, the best tastes of Vietnam.
Hotel and accommodation - really good, for next time You can provide the same one for sure.
I'm really glad that we made this trip with You and I'm sure that next time OBP will come back to You with more incentives. The group looks really happy during whole trip so that's the most important feedback for You :)
Thank You one more time for Your service and see You in the future!!
Wojtek – Poland – Oct 2013
Just a quick note to thank you so much for managing our trip through Cambodia and Laos recently. We thoroughly enjoyed ourselves and as we spoke about previously, everything ran smoothly from arrival at Phnom Penh to our departure from Luang Prabang.
Our highlights would definitely be the war history including the Genocide Museum, Plain of Jars, Angkor Wat and other temple ruins. The elephant rides, especially being able to swim with them in Mondulkiri, was absolutely fabulous. We all loved the cooking class in Vientiane, tubing in Vangvieng and the waterfalls in Luang Prabang. I’ve attached a couple of pics for you of our travels.
We were delighted with both our guides (and our drivers) - in Cambodia Ton Phirom and in LaosMr Vanthong. They were both extremely knowledgeable, patient and kind which allowed us the flexibility to do the types of things that we enjoyed, e.g. eating spiders with Phirom and experiencing Hmong life with Mr Vanthong. Also nothing was too much trouble for them and they both went well beyond what we had expected. We would not hesitate to recommend these guides to any traveller!
Sorry for the delay in writing ... I got sick on the way home – dengue fever – and am still off work but feeling much better!
Many thanks again Thi for following up on our queries.
Sue, Paul, Nicki and Caitlyn Murphy
----*** Sue, Paul, Nicki and Caitlyn Murphy – Australia – AUG 2013 ***---
Dear Ms Thi,
Client just advised me they had a good trip to Hanoi and the tour guide service was very good.
Thanks for your help.
----*** Jayson – Travel Agent in Malaysia – Aug 2013 ***----
It is with the greatest pleasure that I can say, your company & travel guide Thuan Hoi made our travel to Saigon a highlight of our trip. Firstly can I commend the itinerary that you put together for our small group.
The guide Thuan Hoi was very good, besides the fact he spoke excellent English his general personality was very pleasing, his attention to making sure that we enjoyed ourselves & had little if no interruptions was first class, My wife had a slight incident when she felt faint after our Cyclo ride but Thuan was quick to fetch some water for her along with a seat to rest on & then proceeded to find a beautiful fan for her to get her temperature down & regain her composure ( incidentally the fan was her favourite colour & she still has it). The lunche on that was organised was exceptionally good & made the day even more pleasurable. We have taken & given your details to some of our friends who are going to tour in the future so I hope that you can provide similar service to them also.
---*** Regal Wheel Alignment – AUSTRALIA – JUN 2013 ***----
We have arrived home safely and the reality of life in Melbourne is upon me. I have had the most beautiful holiday thanks to you organising such a stress free time for both Jules and I.
All of your team of drivers and guides have been so helpful, informative and pleasant. We have so enjoyed our time in the different regions of Vietnam, you have a beautiful country and beautiful people. It was such a hoot to meet you in Ho Chi Minh city and meet the real Thi we had been communicating with for a number of weeks/months. Thank you for your help in getting Jules to a doctor and onto the correct treatment for Shingles as quickly as we did. She is feeling much better but I think she put on a brave face for the last few days in HCM city and our time down the Mekong. It was such a shame because everything had gone so well. Thi, we loved dinner at the Ngon restaurant. The food was so good and it was great having you there to show us how to eat it. The photo at the Ngon restaurant you sent me will be treasured. I will look forward to you coming to Australia when the time is right for you
.Stay in touch and we will be working hard to give you business!!!!!
Take care Geraldine/Gert
---**** Geraldine & Gert McDonnell – Australia - Jun2013 ***-----
This is just to let you know we arrived home this morning, Sunday 5 May, after the overnight flight from Hanoi via Singapore. We very much appreciate all the arrangements you made for us. Everything worked out fine and we had a good time.
I will send you a proper summary and comments on the whole trip after we get things reorganised here (which may take the rest of the week). With our very good wishes to you and your staff
----*** Ray & Julia Fairfield - Australia – May 2013 ***-----
Arrived home yesterday from our cruise and want to thank you very much for a wonderful excursion. Keep up the good work. Vietnam was our favourite country of all visited and hope to visit again in the future for a longer stay.
The people were truly delightful.
----*** Margaret Brandwood – UK – MAY 2013 ***-----
G’day, Thi –
Just a quick note to let you know that we returned home on Friday, safe and sound. You were right about Halong Bay – it was wonderful.
Helen and I are both very grateful for your help, and, it was very comforting to know that, just in case, in an emergency, you were at the end of the phone.
It it was lovely catching up for dinner and we later took your advice and enjoyed a fabulous meal at the BBQ Garden.
Thanks again, mate, it was wonderful,
---* David Smith – Australia – Apr 2013*----
I woulld be very grateful if you would try and make sure that Thuan the great guide that you provided us with.
My albums with some of the 600 photographs that I took are being very much admired and I encourage all my friends to visit Vietnam and to use Smile tours! It would be good to have some of you sunshine herer.
I hope that you are weill and enjoying life over there .
With very best wishes from Anne
-----**** Anne & Roger Dew – Mar 2013 ****-----
We thoroughly enjoyed our trip to Vietnam. We had very long days and the accommodations were wonderful and our tour guides were very good as well. We were nervous on the train, but it turned out all well. Vietnam has beautiful seaside and it would have been nice to spend more time relaxing but we did want to see the country. Hoi An is a gem and we could of spent days there, because of the markets and it felt so safe and we could spend time walking around. The cooking course was fun!.
Phu Quoc was amazing – would have been easy to spend a week there alone.
Thank you for helping us put our tour together, we much appreciate it and will recommend others for your service.
----**** THOMSON/LIDA ELAINE ANTONIUK – Mar 2013 ****------
At last I have been able to spend time sorting out photographs of our recent Vietnam holiday . I had taken more than 600 ! You certainly did a wonderful job.- providing us with very good guides and great drivers . They did us proud taking us to so many of the sights to be seen in your country ,.
We had an unforgettable holiday and one which we would recommend it to any body especially if you and Graham were organising it !
I have sent you only a few photographs of us taken along our route as I am sure that you have all the pictures of temples and views that you could ever need . I hope that you smile at ours . You can see how happy we look in every one .
Thank you again for all your wonderful organising , your care and concern about us as we travelled . Rest assured that it was and is , very much appreciated
We hope to see you in UK one day and meanwhile we send you our very best wishes
Anne and Roger
---* Anne and Roger – UK – FEB 2013 *---
I've now successfully loaded the 3057 photos to the computer!!.
I think that gives a clue to the content of the 23 days - great!!
I've just looked at the itinerary and we got what it said on the tin, plus more.
All the transport arrangements worked well ( bit of panic at Phnom Penh when no name card in sight, but quickly resolved by another guide - only five minutes and our guide appeared very hot and bothered - motor bike puncture!!). Low water levels at Siem Reap meant that the express boat could not reach the jetty - so it was beached into the river bank 100 metres short of destination!! - bit of a scramble with suitcases but our guide and driver did a good job in helping us and most of the other 30/40 passengers disembark.
All the guides very good and responsive to things we wanted. We received very good recommendations for local restaurants throughout the trip. All the vehicles good quality and drivers helpful and safe - not easy in the main towns - the volume of motorbikes/scooters and the lack of traffic lights in Hanoi needs to be seen to be believed! But only saw two minor bumps throughout trip!
All the guided site visits, and more, were covered with good information from the guides. One possible change - on arrival at Phnom Penh cover the Genocide Toul Sleng Museum and the Killing Fields on the first afternoon; leaving the second day for the Wat Phnom Pagoda and the Royal Palace etc. - i.e.. finish in a more relaxed frame of mind.
The trip through the Mekong delta and then up-river to Chau Doc was great - especially as our guide, Mr Heng, was from the area.
I cannot finish without mentioning our last hotel - Sojourn. Although out of the city (10/15 mins by hotel tuc-tuc, $3 return) it is great with 46 very attentive and well trained staff looking after 20 guests maximum. Within a farming community, where some of the staff live, the bungalows are set in lovely garden surrounding a pool (swim-up bar) with lovely well-priced food in open area overlooking garden and pool. Lovely , and good value, Spa.
All in all a great trip - thanks for your help.
---** DAVID AND MARILYN WHITE - UK – FEB 2013 **---
We are home; the flights were on schedule and the service on Korean Air was great.
I was extremely pleased with your service and flexibility.
This tour was unique because of the educational focus on the Vietnamese perspective on the French and American Wars. You were well prepared and were able to articulate those views clearly.
Again, thanks for a great tour!
Johannes Witte - Witte Travel & Tours – USA – JAN 2013