TERMS & CONDITIONS

Smile Tours Service (S.T.S.) is a well established international travel company in Ho Chi Minh City, Viet Nam. We are well experienced in the fields of Tourism and Services. S.T.S. tours are mixes of what you want and what we can do for safe and satisfying trips.

 

Please read these booking terms and conditions carefully. They contain important information and set out your agreement with S.T.S.

S.T.S. is registered in Vietnam. The contract and all matter arising from it is subject to Vietnamese law and Vietnamese courts.

By booking a tour and paying the non-refundable deposit, you acknowledge you have read and agree to S.T.S. booking conditions.

The booking conditions are obligatory when S.T.S. confirms your booking by phone, fax, mail or emails.

Prices and inclusions

Prices are based on the exchange rates and the real costs of the tour services at the time of writing this website. The prices are subject to change with prior notice.

Inclusions

Accommodation (from 1 to 5 star hotels, superior rooms, twin sharing)
All meals indicated in the itineraries
Ground transport throughout the tours (convenient road vehicles, boat, train, motorbike, tuk tuk, rickshaw, bicycle, horse-cart, cow-cart, or elephant)
All domestic flights indicated in the itineraries
All international flights indicated in the itineraries
Entrance fees to all the sites in the itineraries
Local English, French, German speaking guides throughout the tours
Gifts and maps

Exclusions

Visa to the country(ies) where the tour is taking place.
International flights to and from the country(ies) where the tour takes place.
Domestic and international airport taxes and surcharges.
All kinds of insurance.
All kinds of personal expenses and tips.
Any costs not indicated above.

Please note : S.T.S. tries to arrange full-board tours for travelers due to the fact that it may cost travelers more time and money to do by themselves. But yet, we can deduct some costs such as meals or entrance fees from the total tour price if travelers wish to arrange by themselves.

Booking conditions

Ways of reservation

By email, fax, phone, or post

Reservation conditions

You are required to pay a deposit of 50% of the tour price within 1 week after a tour is confirmed. 
You will pay for the balance of the tour by bank transfer before you leave for the tour or in USD cash when you are in Vietnam. 

Terms of payment

Cash payment or bank transfer is acceptable. Transaction fee should be on your side.

Confirmation

Your booking is confirmed and binding when S.T.S. has received your 50% payment and sent you a receipt by email, fax, or post.
 

Cancellations

- If you cancel the trip 40 days  before the arrival, S.T.S. will refund your deposit.
- If you cancel the trip 39-30 days  before the arrival, you swill lose 10% of the full payment.
- If you cancel the trip 29-15 days  before the arrival, you will lose 30% of the full payment.
- If you cancel the trip 14-7 days  before the arrival,you will lose 50% of the full payment.

- If you cancel the trip 6-2 days before the arrival,you will lose 75% of the full payment.
- If you cancel less than 2 days, you will lose 100% of the full payment.

Your trip

Please keep in mind that your trips are in Vietnam and neighbour countries where standards of accommodation, transport, hygiene, medical facilities and other infrastructure may, at times, be lower than those you normally expect.

Travelling with S.T.S. requires a certain measure of flexibility, good humour, and an understanding that the itinerary, accommodation and modes of transport may be changed due to circumstances beyond our control. S.T.S has the responsibility to make necessary changes without liability.

Force Majeure

S.T.S. will not be responsible for any unforeseen or unavoidable events which are beyond our control such as: earthquake, storm, flood, war or threat of war, riot, strike, disease, fire, and similar events. In the case of Force Majeure, S.T.S. will do its best to maintain at your own costs as much comfort and safety for you as possible. However, S.T.S. will not accept liability and reserves the right to change or cancel trips.